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Please be advised to protect our service agents our call center has been closed for the time being. Until further notice you can reach our customer support only via e-mail ( and through our social media channels. Thank you for your understanding.


In order to process customer questions as quickly as possible we have divided all frequently asked questions into several topics and listed them here. Please take a look if your question has already been answered there.

If not, you will have a chance to ask your own question here. We will send you an answer within 3-5 working days. If you need an answer quicker than that please call us at +49 89 324781-60 or use the Messenger on our Facebook page